FAQ 6star –
All Answers Here

The minimum age to register and use the 6star platform is 18 years old. This is an absolute requirement that cannot be waived. During the identity verification (KYC) process, you will need to submit a valid identity document to verify your age. Accounts found to be registered with false age information will be closed and any remaining balance will be held pending investigation.

KYC (Know Your Customer) is an identity verification process that ensures the safety of all members and upholds the platform's responsible standards. You will need to upload clear front and back photos of your identity card (MyKad) along with a selfie of yourself holding the card. This process is typically completed within 1 to 24 hours. KYC is required before your first withdrawal is approved.

No. Each user is only permitted to have one account only at 6star. Holding multiple accounts violates our terms of service and may result in all associated accounts being permanently closed without any refund. If you accidentally created more than one account, contact our customer support immediately to resolve the issue.

Registered username cannot be changed after registration as it is linked to your transaction records. However, other details such as your phone number, email, and password can be updated through the Account Settings after logging in. Any changes to sensitive information require OTP verification for added security.

On the login page, click the "Forgot password?" and enter your registered phone number or email. You will receive a verification code via SMS. Enter the code, then set a strong new password. Make sure your new password contains at least 8 characters with a combination of uppercase letters, lowercase letters, and numbers for optimal security.

Yes, you can request account closure by contacting our customer support via live chat. Before closing, make sure all balances have been withdrawn and there are no pending transactions. The closure process takes 3 to 5 business days. If you are closing your account due to a gambling problem, we encourage you to refer to the Responsible Gaming to get the appropriate assistance.

An account may be temporarily suspended for several reasons: repeated failed login attempts, suspicious activity, incomplete KYC, or a breach of the terms of service. Contact our customer support via live chat to find out the specific reason and the steps needed to reactivate your account. Our team is available 24 hours a day.

6star accepts a variety of popular deposit methods in Malaysia, including FPX bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong, AmBank and more), e-wallet such as Touch 'n Go eWallet, GrabPay, and Boost, as well as deposit via online banking. All deposits are processed instantly and credited directly to your 6star account with no additional fees.

The minimum deposit limit is RM 20 for most payment methods. The maximum limit depends on your chosen method – FPX bank transfer allows deposits of up to RM 30,000 per transaction, while e-wallets have limits based on each wallet's own settings. For higher limits, contact our support for further discussion.

Deposits via FPX and e-wallets are usually credited instantly – within 1 to 5 minutes after a successful payment. If your deposit does not appear after 15 minutes, save your proof of payment (screenshot of the receipt) and contact our customer support with your transaction reference number for immediate review.

6star does not charge any fees for deposits. However, your bank or e-wallet provider may charge a small fee depending on your account type and banking package. We recommend checking with your bank or e-wallet provider for information on any fees that may apply.

No. For security and anti-money laundering compliance, all deposits must come from a bank account or e-wallet in your own name – matching the name on your 6star account. Deposits from third parties will not be accepted and may result in your account being suspended for investigation. This is a protection policy for all our members.

This can happen due to a temporary disruption between the banking system and our platform. First, wait 15 minutes as the system may still be processing. If your account is still not credited after that, take a screenshot of your bank statement showing the deduction and contact our customer support via live chat, attaching transaction reference number, date, time, and amount. Our team will review and resolve it within 24 hours.

Yes. All financial transactions on 6star are protected with 256-bit SSL encryption industry standards. Member funds are held in accounts separated from the company's operational funds, ensuring your money is always protected. Our multi-layered security system monitors every transaction to automatically detect any unusual activity.

Log in to your account and go to the Withdrawal in the account menu. Select your preferred withdrawal method (bank transfer or e-wallet), enter the correct account number or wallet details, then specify the amount you wish to withdraw. Confirm the request via the OTP sent to your phone. Withdrawals are typically processed within 15 minutes to 2 hours depending on the selected method.

The minimum withdrawal limit is RM 50. The maximum limit for daily withdrawals is RM 50,000 for regular members. VIP members enjoy higher withdrawal limits. If you require a withdrawal exceeding the daily limit, please contact our customer support for discussion and special approval.

There are several common reasons why a withdrawal may be delayed: (1) KYC is incomplete or documents are missing; (2) bonus wagering requirement has not been met; (3) incorrect or mismatched bank account details that do not match your 6star account name; (4) transactions that require additional security review. Check your email or account notifications for more details, or contact our support.

No. In line with our deposit policy, all withdrawals must go to a bank account in your own name matching the name on your 6star account. This is an important security measure to prevent fraud and ensure your funds reach the right hands. Withdrawals to third-party accounts will not be approved.

6star does not charge any processing fees for withdrawals. You receive the full amount requested. However, some banks may charge fees for receiving international transfers or certain transaction types. Check with your bank if you are unsure about any charges they may apply.

A withdrawal cancellation can only be made if the request status is still "In Progress" and has not yet been sent to the bank. Log in to your account, go to the transaction history section and look for the cancellation option if it is still available. Once a withdrawal has been sent to the bank, it cannot be reversed. If you need immediate assistance, contact our live chat as soon as possible.

6star offers a wide range of game categories: Live Casino with real dealers (baccarat, blackjack, roulette, sic bo, dragon tiger), Slot Games with over 5,000 options from leading providers such as Pragmatic Play and Habanero, Sports Betting covering the EPL, La Liga, NBA, and much more, as well as a wide variety of entertaining table games and arcade games.

The welcome bonus is credited automatically after your first successful deposit. Log in to your account after making your first deposit and the bonus will be added to your bonus balance. Make sure you read the bonus terms and conditions including the wagering requirement before claiming, to understand how bonuses can be used and converted to cash.

The wagering requirement is the minimum amount you need to wager using bonus funds before they can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 10x wagering requirement, you need to wager RM 1,000 before the bonus funds can be withdrawn. Each promotion has its own wagering requirement as stated in the promotion's terms and conditions.

Some slot games at 6star offer a mode demo or trial that lets you learn how the game works without using real money. This is ideal for new players who want to understand the game mechanics before betting with real money. However, winnings in demo mode cannot be withdrawn and are intended for practice purposes only.

Yes. All games on 6star use Random Number Generator (RNG) certified by independent international bodies to ensure every game outcome is random and fair. Our game providers such as Pragmatic Play and Habanero hold certifications from eCOGRA and iTech Labs. Live Casino games are streamed live with real dealers for full transparency.

Log in to your account and go to the Game History or Account Report. There you can view the complete record of all bets, including date, time, game type, wagering amount, and results. Data can be filtered by date and game type for easy review. Records are kept for 90 days for your reference.

The 6star VIP programme rewards loyal members with a range of exclusive benefits such as higher withdrawal limits, personalised bonuses, weekly cashback, personal account manager, and invitations to exclusive events. VIP levels are upgraded automatically based on your cumulative wagering amount. The more you play, the higher your VIP level and the more benefits you enjoy.

6star uses 256-bit SSL encryption for all data transmitted between your browser and our servers. Your personal information is stored on secure servers and is not shared with third parties without your consent, except where required by law. We adhere to strict privacy policies and conduct regular security audits to ensure your data remains protected at all times.

Go to Account Settings > Security after logging in and enable the Two-Factor Authentication option. You can choose to verify via SMS to your registered phone number or through an authenticator app such as Google Authenticator. Each time you log in from a new device, you will need to enter a unique 6-digit code that is generated. This adds an important security layer to your account.

Immediate actions to take: (1) Change your password immediately; (2) Contact our customer support via live chat and request a temporary freeze on your account; (3) Review your recent login history and transactions; (4) Notify our team with full details of the suspicious activity you noticed. Our security team will investigate and help restore your account promptly.

6star does not sell or rent members' personal data to any third party for marketing purposes. Your data may be shared with payment service providers for transaction processing, and with relevant authorities if required by law. All such data sharing is subject to Privacy Policy ours, which you can review at any time.

If you notice any suspicious activity on your account or receive communications that appear to be fraud carried out in the name of 6star, contact our customer support via live chat immediately. Include details such as screenshots, reference numbers, or any other relevant information. Please note that 6star will never ask for your password or sensitive information via email or message.

6star provides a range of responsible gaming tools including daily/weekly/monthly deposit limits, loss limits, session time limits, and self-exclusion options. You can set all these limits through the Account Settings section. If you feel gambling is affecting your life, we encourage you to use the self-exclusion feature or seek help via the Responsible Gaming ours.

The 6star app can be downloaded directly from the App ours. For Android users, download the APK file and allow installation from unknown sources in your phone's security settings. For iOS users, follow the installation guide provided on that page. Our app is optimised for all screen sizes and offers a seamless gaming experience just like the web version.

For the best experience, we recommend: Android 8.0 and above with at least 3GB of RAM, or iOS 13 and above. For web users, use an up-to-date browser such as Chrome, Firefox, Safari, or Edge. A stable internet connection with a minimum speed of 5 Mbps is required for Live Casino. A WiFi or 4G/5G mobile data connection is best for uninterrupted play.

Lag issues are usually caused by an unstable internet connection. Try the following steps: (1) Check your internet speed; (2) Close other apps running in the background; (3) Clear your browser or app cache; (4) Try reconnecting or refreshing the page; (5) Switch from Wi-Fi to mobile data or vice versa. If the issue persists, contact our technical support with your device details and internet connection type.

Yes, the 6star platform is fully responsive and compatible with laptops and PCs. You can access all games through a web browser without installing any additional software. The larger screen on a computer provides a more enjoyable gaming experience, especially for Live Casino and sports betting with extensive statistical data.

6star customer support is available 24 hours a day, 7 days a week via live chat on the platform. Click the chat icon at the bottom corner of the page to start chatting with our agents. You can also reach us by email at [email protected]. The average response time via live chat is under 2 minutes, while emails are typically answered within 4 to 8 business hours.

Scheduled system maintenance is carried out during the lowest usage periods, typically between 3:00 AM to 5:00 AM Malaysia time. Maintenance announcements will be posted on the platform's homepage at least 2 hours before it begins. During the maintenance period, access to the platform may be temporarily disrupted. We work to keep downtime to a minimum to reduce any impact on your gaming experience.